FAQ

About

Frequently Asked

Khoor ensures the highest quality, safest product through our microbial decontamination processes. As seen on our Certificate of Analysis, we provide a FULL-PANEL clean certificate, that not 1 other company in the hemp smokable industry provides.

We are passionate about helping our customers and understand the industry is rapidly changing. So we focus on cleaner, greener, Farm Bill compliant product, to ensure our customers are smoking clean.

Khoor Tobacco-Free Cigarettes are tested & evaluated in third-party independent laboratories for each batch. On our website and through a QR code on your pack, we publish the test results for each batch. Our goods are designed to meet or surpass industry quality standards. We use the highest ranked laboratory available, Kaycha Labs.

As all hemp does, our hemp-base material shows 0.082% and all of our products have less than the federally compliant 0.3 percent THC and under. You will not get high.

Yes! Your Khoor Tobacco-Free Cigarettes are very safe. The hemp plant is a strong, oily plant, with nutrients abundant in all areas of the plant.

In fact, this is a positive indicator as it signifies the hemp contains a variety of nutritious & health-promoting compounds that you may already have in your local stores or at home.

Some of the plant can soak into the paper over time, resulting in the blotches you may or may not observe. This is proof that your Khoor Cigarettes are pure, green and clean which distinguishes us from other brands.

While cigarette tobacco can be dry, brown, and lifeless, Khoor Cigarettes are full of the living oils that makes this plant so unique as a better option. There are no added oils, extracts or chemicals.

About

Payment

We currently accept all relevant credit and debit cards including Visa, Mastercard, & AMEX through Square secure payment processing.

We accept payment in USD.

About

Shipping

We use USPS to send all of our online retail orders. 

All orders generally take between 2-5 working days to arrive. 

We offer FREE Shipping on all orders over $100.00. Priority Rate shipping is $7.99 and our First Class Flat Rate is $5.95.

Yes. You will be sent a confirmation email as soon as your order has been processed. This email will also contain your tracking number only if you chose USPS Priority shipping.

No. Unfortunately we can only ship Khoor products domestically within the United States.

About

Returns

We do not accept returns of Khoor products as all sales are final. 

In the rare event that an item arrives damaged or defective, the customer is responsible for letting us know via phone or email within 24 hours of receipt. The customer is to save all packaging and shipping materials until notified otherwise.

Please call Khoor’s customer support at 1-855-331-4563 so that we can work together to resolve the issue. Please be prepared to provide your order number. Please email sales@khoor.com for the quickest response time.

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