Due to the nature of our products all sales are final. We do not accept returns of KHOOR products as all sales are final unless lost or significantly damaged.
In the rare event that an item arrives damaged or defective, the customer is responsible for letting us know via 'contact us' submission or directly by email to sales@khoor.com within 24 hours of receipt. The customer is to save all packaging and shipping materials until notified otherwise.
Customers may cancel an order at any point prior to shipment. If an item has already been processed for shipment, cancellation is no longer an option.
SHIPPING POLICY
Free shipping on orders over $45* or on all “Subscribe and Save” & Carton orders within the continental US.
*Determined after applying discount/promos
Customers have the option to select USPS Ground, USPS 2-day Priority or USPS Express at an additional charge on any order.
In most cases, orders will be shipped within 12-24 hours of order processing. Orders placed by 12:30pm EST will be out the same day. Orders placed after 12:30pm EST will be shipped out the following day.
Note: Shipping times may vary and/or be delayed due to unforeseen circumstances outside of our control.
Our Customer Service Team is here to help should you have any concerns or experience any delays in receiving your package! Please email info@khoor.com
IMPORTANT – SHIPPING PROCESS & DELAYS
Our commitment at KHOOR is to process and dispatch your order within 24 hours of receipt. We understand the eagerness with which you await your KHOOR Herbal Cigarettes, and we strive to expedite this process efficiently.
Amazon Multi-Channel Fulfillment (2-Pack Orders)
We recently upgraded to Amazon’s Fulfillment network to ensure your KHOOR cigarettes arrive as fast as possible. All 2-pack orders are now fulfilled via Amazon Multi-Channel Fulfillment (MCF).
Carrier Handover & Delivery (USPS)
For orders fulfilled outside of Amazon MCF, once your package is processed, it is handed over to the United States Postal Service (USPS) for delivery. From this point onward, control over shipping updates, handling, and final delivery timelines resides with the carrier.
Estimated Delivery Times: While standard shipping typically takes 3–5 business days to be delivered, there are instances where it may take up to 7–10 business days due to external carrier delays, extreme weather conditions, or peak holiday periods.
Understanding Delivery Variabilities: We ask for your understanding and patience in situations where carrier delays occur. KHOOR is committed to ensuring a smooth dispatch process, but eventual transit timeframes remain under the purview of the respective delivery carrier.
Handover to USPS: Once your package is processed, it is handed over to the United States Postal Service (USPS) for delivery. From this point onward, the control over the shipping, tracking updates, and delivery timelines is solely with USPS.
Estimated Delivery Times: While USPS typically states that packages take 3-5 business days to be delivered, there are instances where it may take up to 7-10 business days. This extended timeline can be due to factors such as staffing shortages, adverse weather conditions, or national holidays.
Understanding Delivery Variabilities: We ask for your understanding and patience in situations where there are delays. KHOOR is committed to ensuring a smooth dispatch process, but the eventual delivery timeframes fall under the purview of USPS.
Thank you for your understanding and we’re here for you if you have any questions!
SHIPPING COSTS
For a limited time, KHOOR is offering FREE STANDARD SHIPPING* on all online orders over $100. The cost for shipping will automatically be deducted at checkout for all eligible orders. This offer does not apply to orders being shipped to areas outside of continental USA. This offer may be combined with other offers and brand promotions. No coupon code necessary.
ORDER TRACKING
Once your order has been shipped, you will receive an automated email containing your tracking information.
For 2-Pack Orders (Amazon MCF): You can track your package securely via Swiship, Amazon’s official delivery tracking portal. Track Your Order Here
What is Swiship? Swiship is a dedicated delivery tracking tool for packages shipped via Amazon's fulfillment services. It provides real-time delivery status updates and tracking history on behalf of our KHOOR store. Please note that Swiship is a tracking service, not a delivery carrier; please contact KHOOR customer support directly for any queries about your order.
For Standard & Custom Orders: You will receive an email with tracking details powered by SHIPPO and serviced via USPS.
To track your order, simply click the tracking link provided in your shipping confirmation email or sign into your KHOOR account.
Once your order has been shipped, you will receive an email with your tracking and shipping information from our shipping partner SHIPPO. Simply click on the link in the email or sign into your account.
In order to get your items to you as quickly as possible, your order will be fulfilled within 48hrs. You will only receive the shipping confirmation email when the your item has shipped.
WHAT YOU SHOULD KNOW:
We ship only on business days. Business days are from Monday to Saturday, excluding holidays.
Orders placed by 12:30pm EST will be out the same day. Orders placed after 12:30pm EST will be shipped out the following day.
Please note that shipping times do not include processing time – orders can take up to 48 hours to be processed depending on order time.
You will not be charged for items purchased with a credit card until the items have been shipped.
INTERNATIONAL SHIPPING
At the moment, we only ship to the United States
If you have any questions, please don’t hesitate to contact our Customer Experience Department by email at info@khoor.com.
