Shipping & Return Policy

RETURN POLICY

We do not accept returns of Khoor products as all sales are final.

In the rare event that an item arrives damaged or defective, the customer is responsible for letting us know via 'contact us' submission or directly by email to sales@khoor.com within 24 hours of receipt. The customer is to save all packaging and shipping materials until notified otherwise.

Customers may cancel an order at any point prior to shipment. If an item has already been processed for shipment, cancellation is no longer an option.

SHIPPING POLICY

Free shipping on orders over $45* or on all “Subscribe and Save” & Carton orders within the continental US. *Determined after applying discount/promos

Customers have the option to select USPS Ground, USPS 2-day Priority or USPS Express at an additional charge on any order.

In most cases, orders will be shipped within 12-24 hours of order processing. Orders placed by 12:30pm EST will be out the same day. Orders placed after 12:30pm EST will be shipped out the following day.

Note: Shipping times may vary and/or be delayed due to unforeseen circumstances outside of our control.

Our Customer Service Team is here to help should you have any concerns or experience any delays in receiving your package! Please email info@khoor.com

IMPORTANT – SHIPPING DELAYS

Please note: due to COVID-19, our carriers are currently experiencing significant delays that are unfortunately outside of our control. You can expect an additional 2-5 days for your order to be delivered and up to 5 days before you see any movement on your tracking ID after receiving the shipping confirmation email.

Thank you for your understanding and we’re here for you if you have any questions!

SHIPPING COSTS

For a limited time, Khoor is offering FREE STANDARD SHIPPING* on all online orders over $100. The cost for shipping will automatically be deducted at checkout for all eligible orders. This offer does not apply to orders being shipped to areas outside of continental USA. This offer may be combined with other offers and brand promotions. No coupon code necessary.

ORDER TRACKING

Once your order has been shipped, you will receive an email with your tracking and shipping information from our shipping partner SHIPPO. Simply click on the link in the email or sign into your account.

In order to get your items to you as quickly as possible, your order will be fulfilled within 48hrs. You will only receive the shipping confirmation email when the your item has shipped.

WHAT YOU SHOULD KNOW:

We ship only on business days. Business days are from Monday to Saturday, excluding holidays.

Orders placed by 12:30pm EST will be out the same day. Orders placed after 12:30pm EST will be shipped out the following day.

Please note that shipping times do not include processing time – orders can take up to 48 hours to be processed depending on order time.

You will not be charged for items purchased with a credit card until the items have been shipped.

INTERNATIONAL SHIPPING

At the moment, we only ship to the United States If you have any questions, please don’t hesitate to contact our Customer Experience Department by email at info@khoor.com.